So impersonal, not worth it

We have friends whose international flight was cancelled. I tried to assist in rebooking their flight as the cancellation happened after they checked in.

1. You can’t manage a booking after check in, please call our service desk. Fine I called the service desk. 2. Service desk asks for ID number linked to the booking. They foreign and it wasn’t mandatory to enter one when making the booking so we had none.

We couldn’t go further!!!!

We tried emailing only to get an AI robot answer the same stupid answer with absolutely ZERO resolution at all!!!