1 reviews | Active since May 2019
Sinking Safair
I booked my flight and thinking that because I am with a child priority boarding will help me to get her in and settled easily so I paid for it. We get there they ask us to join the queue to the right for priority passengers.... Well yes, just to be told after standing in the queue for 20 mins that we must make 2 lines and there was absolutely no priority boarding. It's a sham they take your money and everyone just walks through and passes you pushing as they please. To make matters worse we get to our row and seats and the seats are wet, sticky and dirty so I ring for attention from one of the flight attendents while standing and wait another 4 minutes. I thereafter grew weary of waiting and had to take my bag out of the overhead compartment and dig up my wet wipes to clean the seat so I could be seated... Long after being seated the attendant comes to ask me if I need assistance. Their service has really shown a sharp decline from previous travels. In their need to accommodate the masses they have lost sight of quality service and dupe people into paying for priority boarding that does not exist. Highly disappointed and appalled with their service.
