SH#T INSURANCE AND FALSE ADVERTISING!!!

Booked flights for April got voucher ( lockdown ) rebooked flights for 28/06/2020 to Cpt, took insurance on my bag for both flights, arrived in CPT my bag was last to be loaded off because it was so damaged all 4 wheels were broken off. ALL over the website it states there is a R250 excess fee payable so i immediately went to their offices in CPT to submit a claim there they also informed me of the R250 excess fee which will be deducted from the claimed amount BAG=R700 value . I returned back to JHB on 05/07/2020 after i had to borrow money to buy a new bag R600 i was waiting for my R450 from them back. this whole week back and forth via email they processed the claim R700-R500 EXCESS FEE so they will pay R200 I am outraged with this BECAUSE ALL OVER THE WEBSITE IT STATES R250 UNDER INSURANCE AND FAQ only where you tick to have insurance and read the T&C`s there it states R500 (discovered this when i received the email for amount payable that i had to go through the booking process to go read the T&C`s. FALSE ADVERTISING: When bookings were opened again it stated no catering onboard HOWEVER they will serve water NO WATER SERVED ON BOARD!!! also by paying the R20 COVID FEE with each flight you will receive a sealed sanitized mask to wear or keep. NO MASK GIVEN!!!! so for what to i pay COVID FEE?? I still have R518 left on my voucher that want back in cash WITHOUT PAYING ANY FEE`s!!!! as i need to pay the burrowed money back!! this is disgusting service!!! i will never fly with you again as i always did!!!