Shocking service after my luggage was broken into

<p>Deeply disappointed by the so called 'customer service' provided by Flysafair. </p> <p> </p> <p>On returning to East London from Johannesburg, my checked baggage was broken into, the zip broken and several items ******. I immediately reported it to the flysafair desk at the airport - and I have never experienced the level of disinterest and rudeness that i experienced from the staff. The staff did not apologise, nor explain the process to me. They flung forms at me and told me to sort it out via email. </p> <p> </p> <p>I spent the rest of the day opening a case at the police station, getting quotes and filling in forms. I sent these all through within 24 hours. </p> <p> </p> <p>That was 4 weeks ago- I have heard NOTHING back. I have phoned and emailed and phoned - always greeted with the same - 'we'll get back to you'. </p> <p> </p> <p>I continue to be amazed by the extent of appalling service regarding this issue. </p>