Shocking Safair!!!

I am sho ked at the terrible service from Safair. Been trying for a week to get someone at Safair to assist me. Sent 30-40 emails, sent whats app messages, did Facebook messaging, called a few times a d used up about all of my airtime but just get cut off while being on hold. Tried to request call back but the system is not working. Eventually a lady called bakc today while I was driving to pick up kids from school. She promised to call me back and I send almoat 10 emails to remind her to call me....but she did not call back and while I am waiting the pricing on flights are just going up. They refuse to assist me via email eventhough they have all the information needed to assist me. Shcoking beyound believe!!! I thought airlines is needing clients to book, but dont think I will ever use them or recommend them to anyone after this horrific experience.