Shocking customer service!!!

Absolutely disgusting treatment of customer Initial booking made during "special" window System bombed out 6 times and had to re-enter all details - flights- departure & destination, times, passengers. An error was made and the departure & destinations were swapped.

On Monday the 16th one of the passengers couldn't make the trip and I contacted their help desk. I was informed that there is no voucher available for the cancelation - at this point I had not realised that the departure & destination was swapped.

When I did the online check in today the 17th (flights are for the 18th) I only realised the mistake. I was informed that there will be Penalties for changing the flights and even with a full ticket that we are not using - the Payment was still demanded.

I requested to speak to a senior supervisor and after about 20min of holding on---- I was cut off!!?!

I have tried to call again with no answer (no 4 in line) , I was then given an option to be called back...

Another 20min has passed with no call back!!?!?