Shocking attitude!

<p>This company is not actually worth writing a review on as I would advise not interacting with them at all. However, in order to save other customers the grief, here goes... I booked luggage in on a flight with this airline (for which one has to pay). Once at the airport I was told that no luggage was loaded on their system and forced to pay a higher price in order to have my bag loaded onto the plane. Safair claims that they did not receive payment, although clearly they were aware of it since when I spoke to the manager (Rushan) it was on his sytem. The bank says the payment was held for 2 weeks pending Safair to accept, which it didnt! When I called Safair to try and sort this out I was told it was my responsibility to make sure they accepted the payment.... Shocking! so the customer needs to beg Safair to accept money??? they can apprently do nothing for me... so R400 was to high a price for a happy client...</p> <p>So sad! they used to be my airline of choice... no longer</p> <p> </p>