Shameful customer service

I’m so ashamed of the customer service I got from Flysafair. I bought a ticket online on the 24th and I never received my notification that my ticket has been issued but my payment was deducted from my account. When I called their customer service they told me they can pick up the ticket I boutght and they can see the payment but it’s hanging between me and my bank, so I have to call my bank and ask them to realease those funds to me or them and they will release the ticket. They gave the ref. No TGXKLO:0:2. I called my bank and they released the funds back to me. Yesterday I called Flysafair back to pay the ticket and reinstate it, I was told no I can’t since the funds were issued back to me. I queried that was not the info I was told. The consultant then promised to escalate the matter to his manager and will revert back to but nothing happened. This morning I called Flysafair again asking to speak to one of their managers. I’m even ashamed to say if such big companies can employ such managers then I’m afraid they will loose lot of customers. Her name is Ashley she told me she knew about my case from yesterday but she didn’t take the initiative to come back to me. She told me nothing Flysafair can do it was not their problem that my payment was hanging somewhere and that my ticket was cancelled. I asked how it was cancelled as I was not informed about this. She informed me I must book a new ticket and when I booked the previous ticket it was a 30% discount, so I asked her if I book a new ticket will I qualify for the discount as that was not my fault, she said NO. She was so unprofessional, she was not even giving me a chance to explain my side of the story, all she told sorry there’s nothing we can do. At the end I told her I’m going to write to their customer complaints and hello peter about this and guess what she said it bold “NO PROBLEM” I, m so disappointed by their service and I feel consumers we’ve been taken for a ride in this country. Further i’m Going to publish my story on Facebook, I believe public need to know what kind of service we get out there!!!!