Severly damaged luggage and no help.

My luggage was severely damaged. The wheels were completely broken off of my luggage bag. That would require someone slamming the luggage down hard! We had to leave the airport to get to our work accommodation so we could not complain there at collections. However we can complain within 24 hours in the "help line" phone number which isn't very helpful. I think Safair in my opinion wants to make it as difficult as possible for you to complain about damaged luggage. Even asking for a call back on the WhatsApp wasn't helpful.