Safety delay followed by time delay resulting in financial loss

Dear Flysafair I was booked to travel for an important meeting today, booked my return ticket to travel with comfortable timeframes. 11:25 flight initially left late then turned back due to instrument issues, safety understandable. The flight arranged was said and scheduled to leave by 3pm to reach Cape Town by 5pm. It is now 3:30pm and we still have not left. Here is my issue, should I be late there is absolutely no leniency to client, but when there are delays on your end, and I am not referring to the safety issue but the second delay which is likely to result in later than advised arrival what level of customer services is there, what is in it for the customer. Personally as I am travelling for business this trip is almost completely wasted and is costing me a deal. I'd already book accommodation and return and am quite interested in hearing what you offer in such instances apart from an apology