Safari horrible customer service.

I had the worst customer service on New Years day, flying from OR Tambo to Cpt, my booking didn't include bags, so when I checked in, I paid R340 with my card, at the counter, we had 4 hours before our next flight and grab something to eat, just as we are about to walk to te boarding gates, I receive an email saying I should go to ticket sales, as I have an amount of R350 outstanding, and this will affect my boarding pass, at the time it was almost 5pm, my flight was at 6pm, there was one lady infront of me, and when she was done, the lady never acknowledged me once, after a minute or two I walked up to her, ask if I can be assisted as I am suppose to board, he then told ne that she is busy wih something else. I showed her the notification from my bank, that the money went off, she insisted that I pay otherwise it will affect my boarding pass, and they won't allow me to go through with my pass, I ended up paying another R350, and they are not sure when I will ne refunded.

The final straw was the lady at the boarding gate, I have never had such bad treatment from an airline, as I am walking up to her, with stuff in my hand, including my purse, I am struggling to get my I.d out, the way she asked me to move out of the line too take out my I.d, I said to her I don't appreciate her tone, she arrogantly rep**** "there is nothing wrong with her saying that I must move out of the line l, so that she can help someone else" my brother that was behind me, then responded, maybe not, but your delivery is definitely very bad, and condescending.

She did this infront of my son, while she treated me like an inmate that is ready to be counted, the disrespect was defintely not appreciated, I work hard for my money, I spend over 12k in flights, I defintely deserved better service, no one wants to be angered, and disrespected in such a fashion. Horrible customer service, I will definitely not be flying with you anytime soon.