Safairs pathetic service

We arrived for our flight at 05:00am that was departing 06:20 we stood in the longest line ever because safair decides to put all departures in one line - they have one lady calling passengers for each flight and Lanseria was not called out!! 12 other people missed their flight with us- we woke up at half 3 am this morning , on time for our flight. I have children with me and one is an infant !! We missed our flight because of safairs poor management - we then had to stand in another line at ticket sales to sort it out for almost an hour and a half! Your staff is so rude and ********* - not one staff member apologized for the inconvenience! We were not even offered accommodation! This was not our fault or problem. How can you put all departures in one line with staff members who have no clue about what the hell is going on. It's pathetic! And when your staff is in fault please learn how to handle the situation better. Will never ever use safair nor recommend it!