Safair Unprofessionalism - No confirmation emails and money deducted/ No communication

Safair has the worst customer service I have ever experienced, upon trying to change my flight details in terms of a route yesterday it deducted my money but no confirmation has been sent and the flight has not been changed. This is stressful and safair does not take into consideration the urgency or circumstance behind it.

It has been more than 24 hours now and their customer service line just rings (not to mention that my phone bill is high just from waiting on the line), emails are not responded to, facebook messages and whatsapp's are not responded to. Why have these platforms in place if no one is going to assist us?

There is no even notification to advise us as customers as to when this issue will be solved. It is negligent and unprofessional, what does safair stand for in terms of their values and culture? Right now all the airline is displaying is unprofessionalism which is not one. Stop posting about rugby world cup competitions and deal with real matters such as taking your customers money and rendering a proper service to us! Enough is enough safair its time to communicate properly, without communication such as now you have nothing.