SAFAIR treating the elderly with no compassion

I am absolutely discussed and appalled by the service received by Safair my mom had a flight at 12:55 today due to traffic and travelling from Lenasia to Lanseria I left an hour earlier but due to road closures I was unaware of she arrived at 12:20pm and boarding was 12:15pm of which they refused to allow her to board for 5 mins late being a 73 year old pensioner they couldn't make an exception, there staff had no compassion or manner of which they spoke to, I am disgusted by the staff at Safair, I tried calling the helpdesk and spoke to Caroline Khamblue and Thuli Sithole asking to help and make an exception considering her age and they refused, she has to now pay R1000 more to take another flight, pathetic service from Safair, truly disgusted.