Safair review

On the 19 April 2026 we had flown with flysafair from capetown to Johannesburg at 5:45am firstly I was 2hrs early for my flight as suggested by airline I waited in line for the attending to get themselves ready which took about another hour or so once I get to the front the lady says they can not find me on the flight and I needed to go to the service desk yet I had an email the day before saying that my flight was still on schedule for the day when I get to the service desk the lady then states that my flight was canceled on the 14 of April 2026 and I should have gotten an email with a voucher for my flight I had shown her no email was sent obviously as I would not have been standing at the airport at that part of the morning in the first place secondly at the time of the supposed cancellation I was stuck on an msc with no WiFi to have canceled it myself she said it could possibly have been a system glitch and there was nothing she could do about it as I was standing there then only did she send an email with the cancelled flight and voucher code she said to me even though the exact same flight was still available she could not give it to us at the original price paid because of the petrol increase there was nothing she could do with confidence she then said if you can find any cheaper airline you welcome to book with them and we will apply the voucher code I then said but if this is a glitch on your end why should I pay a difference surely someone could do something unfortunately we were going no where with this argument and I needed to get back home urgently so we then had to pay R1800 close to R2000 difference just to get onto the flight she said to email safair directly to dispute this matter which I did immediately once I was home today is the 12 May 2026 I have still gotten no response from safair what’s so ever and their direct line no one answers it this is absolutely unacceptable as a frequent flyer with safair to experience this service was horrific especially travelling to somewhere far and what if I didn’t have that cash to get back home I’m extremely appalled by this especially with zero feedback