SafAir pathetic service and attitude

I had missed my flight on 4/11/2017 and needed to take the next available flight out to Johannesburg. FlySafair was the only available option as I had a return with another airline at 17:25. My first time experience with this airline, I enter and the flight attendants dont greet, dont acknowledge my 11 month old, didnt even provide me with a loop! On take off, we hit a "big bird" and had to emergency land after being in air for about twenty minutes. We were taken through the emergency landing procedure, still no loop being offered for my baby! The pilot forgets to mention the words :"brace brace" as was mentioned in our emergency landing briefing! Thank God I had a window seat, and was able to get into position in time whilst having my baby tucked away. It just appalls me that they did not even consider the safety of my baby, should the loop not been offered upon arrival? Anyways, this is were it gets really worse. We go to the SafAir counters and explain that the next flight they wish to put us on, will not suit us as we have a return at 17:25. They asked us to go to the Airline that we booked with to ask them to change the time and they would pay the difference. When we gave them the amount, the Manager refuses to pay saying that they cannot pay the amount, and that she heard we missed our morning flight with that airline. What on earth did that have to do with SafAir? I took the loss of that ticket! I paid them to take me to my destination, which they failed to do so. How inappropriate for this Manager to make mention of my missed flight. Eventually they accommodated us by booking us on a flight of their own the next day. So now I go to print my tickets, the counter says my baby was booked as an adult, are you kidding me SafAir! The morning flight they had placed him on a seat of his own, alone, without me! I was flying with my sister so we swopped the tickets and she took his place. I cant understand how this is even possible. When the airline has rules of infant, to be on mother's lap, with a loop! His birth certificate was given, yet he was added on as an adult! Now they busy pushing me back and forth between counters, all in this having a restless baby! No help just more issues. Besides the fact that I need to go home and pack for the night and make it back in time for my flight at 13:00. Only when we ask for them to reimburse us did they actually start assisting. SafAir I will never fly with you and will never recommend you to anyone I know. Simply put you are a onetime flight, one experience is enough to never make me want to fly with you again! Your staff are rude and very unhelpful. Your Manager is even worse. No apologies, and even after seeing me struggle with my baby on hand she offered no proper assitance in sorting out our tickets and making sure we were satisfied.