SAFAir not recommended during COVID - unreliable service

SAFAir cancels flights customers penalised and lose refunds - Our company booked 6 air tickets through SAFAir in December 2020 for or Annual Sales Summit end of January 2021. I received emails cancelling the booking from SAFAIr beginning of January 202 1. I tried numerous times to obtain vouchers for these booking by clicking the links on the email but to no avail. We received our rescheduled date for early May 2021. I then tried again to get my vouchers and received error messages, called the call centre and followed the prompts and eventually out of pure desperation used the Whattsapp line - eventually received a message this afternoon. I have lost my refund of booking for 5 staff and myself because I didn’t call the call centre before the travel date . FlySAFair cancelled the flights and I as there customer have been penalised by not receiving the benefit of being able to book a new date - after reading the ratings it seems that I am not alone and that business doesn’t even respond to the complaints - I wouldn’t recommend this airline to anybody especially during COVID - their systems are not working, call centre has pre-recorded messages and you can only contact an anonymous person on WhatsApp - which if you lucky you may get a response to - great way to get out of paying refunds back to passengers after you cancel the flights!