CA
Craig A

1 reviews | Active since Jun 2019

14 Oct 2021, 09:08

Safair is like government staff ...treat you poorly

[10/14, 8:46 AM] Craig: Good day [10/14, 8:46 AM] Craig: I'm very unhappy with your service I received this morning [10/14, 8:47 AM] Craig: My flight to Cape town FA200 departing at 05:55 [10/14, 8:57 AM] Craig: I checked in online but had luggage to check in I arrived at the airport at 05:00 at Pre paid parking as I travel regularly I stopped at the toilet and then made my way to your check in counter . The time now was 05:20 I saw a long queue and stopped one of the ladies. To advise her my flight is boarding at 05:25. She advised me to stand by the pillar I saw her going to the counter and then she came to me to advise me that I must go to the ticket sales counter and catch the next flight ...I was mad and said now the flight is boarding now why must I wait she then said I must go to customer service counter I got there and I was in a panic and advised the lady in the middle counter I need help please keep the bad as I'm going to Cape town for work and returning with safair she advised I must go to axptec near sweets from heaven I said lady this is urgent and she repeated rudly to me I walked off and went to the pillar where I saw safair staff and the last said she can't help me ..I said again the flight is boarding but I need to leave my luggage which I use for work with then she said they don't keep it ..I can't leave it in the car as I will be late to board ...she took my details and said it will be by lost and found near the police station but someone will call me ..I highly doubt that ...I'm extremely disappointed with the staff treating me like I'm at a government clinic or home affairs speaking to me like I'm annoying them and being told to go to different pillars knowing I'm late for my flight and keep telling my to go to ticket sales to get another flight. This is ridiculous and not customer service I'm highly annoyed and putting this on very social platform I can find...the staff on the ground level are not helpful talking to customers like I'm in a government place that my experience with you guys today I had to leave my bed which I use for work ...I have never received such horrible service like this ...I travel once a week with airlines like lift and Airlink and never been told to go to so many people and being rude on top of that ..I'm utterly disgusted being told to go to each pillar when my flight was boarding ...now I had to leave my bag which I need for work cause you guys didn't want to check it in when I was at the airport at 5 the lines are long and this is my fault . Your staff are as hell making me highly frustrated so early in the morning so much for customer services ...I want to email your executives and advise them will they tolerate such behaviour like you paid my ticket and such ******* being spoken to me by three different people where I was rushing like a mad person [10/14, 8:57 AM] Craig: Disgusted

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Craig A's update14 Oct 2021, 11:15
Reviewer Update
I'm really annoyed I felt like I was in a government place with such horrible people taking to me like I'm at fault ...what on earth when you are ealry for work and I need to deal with such behaviour making me more.irate ...this is ridiculous I didn't realise this airline is a local government airline that treat you like I'm in a government hospital or home affairs and no staff to help but posted from pillar to pillar and then advised to take the next flight at who expense ...me ..and then I don't even know where my luggage is ..why won't you keep until I get back since you didn't let me kn the flight with it ..when I was standing in that long queue ...and then you forget how slow the baording gates are ....really guys what on earth with he attitude and taking my luggage ...this is just madness next week when booking again I will think twice about using this airline ...I travel once a week for work ..so watch this space safe air let's see if I will use you again