Safair falls spectacularly on keeping Clients informed about delays

Normally reliable but when they drop the ball they really do it spectacularly. Im suppose the ha e left at q6.20 and I've been getting regulat whatsaps about the flight. Except for when it got delayed! Nothing!!! No whatsaps. No emails. No announcements. We are standing here like a bunch of ******s waiting for news about when it'll depart. Nothing. Pathetic. Becoming thr norm in SA. When service goes wrong...silence. after a tough day last thing I wanted to do was wait forever in a line to board without any updates!