Safair Dysfunctional Self-Help online resources

Dear Flysafair,

I purchased a Life Happens ticket with the option for one cancellation. 1. I have called you on *** - your voice prompt was of NO assistance in helping me cancel the Flight. 2. I used your WhatsApp line - again, another dismal failure. A video was shared on how to do this and was equally useless as no.1 above. 3. I emailed you and received an automated response - tried all the the links in the email. The 'cancel flight' link could not be found and was a problem link since it was dysfunctional. I tried ALL possible ways to reach you to make the cancellation and NONE of them have been a success. What's the point of Self-help if your customers cannot help themselves because you provide DYSFUNCTIONAL tools. NOT COOL!! I need to cancel these flights by TOMORROW 15 December 10h00

Regards, Simone' ***