Safair does not comply with their terms & conditions policy!!

Safair have failed to honour their terms and conditions act. According to 9.2.3., a person may request a full refund if they booked a flight as a result of direct marketing, provided the refund is requested within a 5 day cooling-off period. A flight was booked on the 30th of October and the refund requested on the 4th of November, the 5th day of the cooling-off period. Safair claim that it is the 6th day therefore they refused to reply or respond to calls/emails. I have taken it up with the NCC.