SAFAIR disappointment

Please think VERY carefully before you book a flight to Mozambique with SAFAIR. SAFAIR has always been our airline of choice, thus we decided to book flights to Maputo and back. We did the booking, and they were quick to take our money. A few days after making the booking, my husband received the E tickets....... from SAA. We were quite surprised, but decided to go ahead with the flight as all our other arrangements for accommodation, etc, were already made and paid for. To try and get money back from SAFAIR is a losing battle anyway. When we arrived at OR Tambo airport, we went to the SAA counter to check in. We were then directed to LAM (Mozambican airline), as they are apparently in partnership with SAA. The flight was delayed with more than an hour, with no explanation at all. We were also given the runaround from gate 2 to gate 26. This was a harrowing experience on its own, as we had to climb about 4 flights of stairs to go to gate 26. True to form, the escalator as well as one elevator was broken. There was no refreshments for sale on the flight. We were just given a cup of water and a stale croissant (which we could not face eating). The real problems started on the return flight. We arrived at Maputo airport, and when we wanted to check in, were told that we were not booked on that flight (Even though we had the E tickets in our hands) We were shoved to one side, with absolutely no assistance from the airport personnel. When we enquired on what to do, we were told to wait (I think we would still be standing there waiting today) Please bear in mind that there are limited SAFAIR flights to Mozambique, and it was crucial for us to get on that flight. The problem was..... which airline do we speak to??? SAA, LAM or SAFAIR? My husband went looking for someone to assist us. In the meantime, I tried contacting SAFAIR for urgent assistance. When you Google, there is only one number to call. ***. I did this, but there is no way to speak to an actual human being, just about a hundred options to select from. I even sent messages to their BOT ''Lindi'', stating that I was stranded in another country. The only answer I received was that my query was escalated to a human, and they would call me. Needless to say, I am still waiting. My husband managed to find someone at a LAM office who was able to assist us (no explanation given) I feel that you should be informed by SAFAIR if you are going to be ''bumped'' to another airline, but I guess the money is much too important for them to lose, thus their loyal customers are treated like trash.