Safair desserts clients who have paid

I phoned into the call centre as we have a flight which falls into curfew hours After starting at 23 in the queue, they cut me after waiting just under 2 hours when I was number 2 in the queue If there were even 2 consultants "servicing" clients they could have given each client 5 minutes. By now they should have contacted us but we have heard nothing. They offer a call back service which we have also tried but nothing! I appreciate times are difficult but this doesn't reflect much care for clients