Safair - Damaged luggage

<p>I flew to OR Tambo on 02/11/2016 for business. My suitecase was damaged. (2nd suitecase since May 2016) I decided to report this one as I can't keep on replacing suitecases. I phoned them immediately and reported. I even logged on website to report. They gave me a email address and requested me to send photos of the damage, ticket number etc which I did immediately. I kept on following up but 3 days later no reply. Phoned them again. Lady at lost properties was extremely rude. She eventually forward a form that needs to be completed and more information to be send to them (which I did, with police advidate etc - as requsted). It's been 4 weeks now..... Still they not coming back to me. I'm the one that keeps on following up with them but with no avail. They still can't tell me what is happening to my claim on the damage baggage. They at one point told me the luggage will be send to Victoria falls which I queried and said I'm sure they have the wrong client as I did not loose my luggage but claiming for damaged luggage. They then said they will phone back, which they never did. Still no indication on how long it takes or anything.</p> <p>I think I've been extremely patient and not rude even. But unfortunately the service with Safair (lost / damaged luggage) is non excistent and I think they are extremely incompetant.</p> <p>If I could choose I would never make use of their services again, but unfortunately flights from East London to anywhere is limited and I need to make use whatever my company book me on.</p>