Safair - Customers should come first

I reported that my bag was damaged on the plane and Keenin Govinder (FlySafair) simply didn't entertain my complaint. He merely said his Manager says it wasn't damaged on the plane. I requested that my case be escalated and he merely ignored me. Your request (321319) has been updated. (this is a reference number of my complaint with Safair. I even sent them pics of my damaged bag.

below was my mail to Safair Formstack Submission For: Contact Us Page Submitted at 09/10/18 8:51 AM

Please indicate what your query relates to: Complaints Name of one of the Passengers: charmaine ****son Please Provide your Booking Reference: RTQTIB Mobile Number: ********** 372 Email: **********

Query: Good Day,

i would like to bring to your attention that my handbag was damaged on the plane. I had my bag in between my feet on the plane and after i got off the plane I noticed it had burn marks on it. I have no idea how this happened but it clearly happened on the plane. Please look into this and get back to me as it is a very expensive bag as well. I have pictures to show which I took after getting off the plane. Please assist me as I am being unfairly handled and I cannot except this loss so easily.