SAFAIR ARE **** ARTISTS- HIDING BEHIND THEIR POLICIES

buying insurance from SAFAIR is an absolute ****. although it is from a third party, it is the only company that deals with SAFAIR. we bought insurance to make sure that we don't have problems should there be a problem arise. the event that we were supposed to go was cancelled due to unforeseen circumstances. SAFAIR now hides behind their policies stating they have explained to us that they would not refund us if the insurance company does not pay us. nothing like that was explained to us in a simple manner, where we could make an informed choice. we bought 2 tickets from SAFAIR and enquired about the insurance as well. apparently SAFAIR is now totally absolved from refunding us any money. we spent R3600.00 for 2 tickets and now cannot get back our refund. this is an absolute ****. IN WHAT WORLD DOES THINGS LIKE THIS HAPPEN