MP
Michelle P

1 reviews | Active since Apr 2014

14 Sept 2019, 18:56

Safair apparently knows more than a doctor

So disappointed in Safair.

I had a flight from Pe to CT today (14/09/2019) I had a bad fall and had major knee surgery on Tuesday (10/09/2019) and was only discharged yesterday afternoon. I contacted Safair before surgery to request a refund. Sent all doctors letters as proof.

According to the "good" people at Safair I am capable of flying today because I was discharged. If your not in hospital the day of flight you only get 50 % back. So according to them I'm fit to fly yet an orthopedic surgeon gave them a letter stating no flying for 6 weeks. Apparently Safair knows better.

I have used their services many times but sadly if this is how they treat a customer after surgery and proof thereof I will not be doing it in the future.

Any company disrespecting a customer a customer so much that they will tell them they are fit to fly after major surgery should be ashamed. I am off work for 6 weeks and total bedrest for 2 weeks yet Safair deems me fit to fly !!!!!!

0
Replies (0)