Safair almost loses a passenger

Good day.

I would like to lodge a complaint regarding the flight that my son (Emmanuel Nagel)was on. Flight F109 Sunday 8 Aug @ 14:35. Booking ***

I specifically added meet and assist as he is only 12 years old. This was on his ticket. When my son's flight landed at 16:36 we waited and waited, but he never can out. Three other flights disembarked, but still he did not come out. I went up in a panic to Safair's customer service. The ticket sales agent Heinrich checked on the system and advised that NO one was assigned on the roster on that specific flight to help him!!!!!!!

He sat in the aeroplane, till the man next to him offered to take him out. Thank goodness this man offered to help him, but he could also have been a *********......one can't trust anybody in today's age. By the grace of God my son was unharmed.

I need an aswer to why there was no one to assist him..... He is flying back this coming Saterday 14/8 and don't feel comfortable using your services anymore!!!!

Your urgent response will be appreciated.

Regards