Safair abusing Covid19 Breakout and refusing all communications

I booked 2 return tickets with safair from cape town to durban long before the 15th of march's covid 19 pandemic. Whilst booking my tickets I was given an option for R100 per person to include travel insurance that offers a full refund. At no point did it state the refund is in the form of a voucher that expires.

After the president placed a ban on all none essential travel I tried to contact safair on all their channels: *** *** callcenter: *** / ***whatsapp: *** facebook & messenger

I received nothing but automated responses and are now left out of pocket just shy of R5000 while they abuse the covid19 virus pandemic.

I am unable to use the voucher option as it will expire before we are able to safely travel.