Rude staff and no sanctions.

On Saturday 31/08 an employee contracted by FlySafair insulted me, calling me both a ****, and crazy. I reported this issue through the help line email to Happiness. Happiness was awful, obstuse, uncharitable and no better than the staff member who insulted me. No attempt was made by airline to compensate me for this misconduct outside of a 'trust me bro, we take complaints seriously' type-assurance. I don't trust that the airline takes customer complaints seriously, both by the HelloPeter score average it has, and the fact that they in no way attempted to make it right after a member of staff harassed me. Saying that one is sorry is all good and well, but without a show of good faith subsequently, how on earth can customers be expected to believe you?