Rude and unprofessional staff!

As a frequent flyer of your airline, I’m really disappointed in the manner I was treated by your check in counter staff on Thursday, 10 February 2021. Your supervisor was very unprofessional that resulted in us missing our flight and then having the audacity to tell us to book a new flight at our expense! Flippantly dismissing us with the ‘ Nothing we can do attitude’. This disgusting behaviour has now cost us additional hotel accommodation, car hire and new flights with a different airline! As well a loss to my business because I had to stay back and get a flight the next day only! Even the ticket office could not help, saying that the complain will be reviewed anywhere between 24 -48hrs. There was no inclination to help resolve the issue. Instead we being told to pay for a new flight the following day. This is totally unacceptable!