Rochel Rossouw - You know what customer service is

I booked a flight on SAFAIR and omitted to enter the company details. Contacted customer service via email and at first I was just sent the document back that I had sent initially.

I responded to that mail and thank goodness received a response from Rochel Rossouw who knew exactly what was required!

Thank you very much! I managed to rectify and receive the VAT invoice.

People like these are assets to companies and should be rewarded for their effort in resolving queries and keeping their clients happy.