Ripping Customers off without refunding them

<p>I booked a flight in may for september and last week thursday 14-07-2016 stating the flight has been delayed and when i called the airline to give me a refund cause is messing up my schedule as arrangment has been made on the other side they told me they cant do anything except giving me an early flight which i told the call center agent Azenahli if i needed an early flight i would have booked it and she insisted they cant refund me they can only apologize for the inconvenience. Can i just get a refund so i can book my flight via other airlines with the time that i need.</p> <p> </p> <p>Is this the misson your delivering on " Our mission is to unite people with who and what they love, by providing a low-fare, hassle-free, and on-time travel experience." </p>