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I booked 3 flights from Cape Town to Johannesburg for 07:50 on the 6th September 2015. The people missed the flight. I called the call centre 30 prior to the flight departing to try change the flight. I was told to go to the airport and that they could not help me. when I arrived at the airport just after 09:00 I was told the flight after the flight that we had missed has already departed and that my money was non refundable. R3800.00 down the drain and not one of the staff members even tried to assist. When I called the call centre again I was told all the managers are off on a Sunday. I have flown for years and I have never heard of this normally all you have to do is pay an admin fee and the outstanding balance should the flight be more expensive. FlySafair services is bad and they are a *******. I will go onto every media site I know and advise people to never travel with them. life happens and as far as they concerned to bad they keep your money.