Ridiculous no refund policy

Highly disappointed with FlySafair . We had a voucher from a previous booking that was canceled due to lockdown regulations. Did a booking this morning using the voucher and it was app**** at the time of booking. I also added the credit card details for the outstanding balance. However the full amount was taken off of the credit card and the voucher wasn't app**** to the booking as shown when making the booking. Called the call center and I was advised that they cannot refund the money to the credit card and apply the voucher as initially requested. The call centre agent keeps telling me that the voucher was not app**** and refuses to accept that there could be an issue with the online booking system when applying vouchers.

It is absolutely ridiculous and unacceptable that they are unwilling to refund people their money despite this been taken up less than 12 hours of making the booking and the flights been over a month away.

I am not wanting to cancel the booking but merely for the voucher to be app**** and the additional funds paid to be refunded.

PLEASE BE CAREFUL OF MAKING BOOKINGS ON FLYSAFAIR. THEY ARE QUICK TO TAKE YOUR MONEY BUT WONT GIVE IT BACK!!!

THEY ACTUALLY REMIND ME OF TELKOM!!!!