Ridiculous client service

Safair refused to issue a boarding pass for me last week! They forced me to buy a new flight ticket, despite arriving 39 minutes before the flight and my original flight not boarding yet! This is their sneaky way of making money to make up for their cheap flights. My colleague and I arrived at the check-in counters at the same time. He had checked-in online but I had not. I didn't have any luggage to check-in since it was a business trip and I only had carry-on luggage. They checked him in and issued his boarding pass. However, they refused to issue a boarding pass and forced me to buy a new ticket . Their reason being: "you are too late and will not make it onto the plane in time." DESPITE THE FACT THAT MYSELF AND MY COLLEAGUE WERE THERE AT THE SAME TIME.

To make matters worse, after the whole rigmarole of buying a new ticket, checking in, and going through the boarding gates - my colleague had still not boarded the original flight. So how could they tell me I was too late?! They refuse to see logic and purely wanted to make a quick buck off me. I will never fly Safair again!