Response time unacceptable

Flysafair wouldn’t refund for an incorrect booking but instead gave us a credit voucher. No problem. Until such time as you want to use it. No use calling their call center, as no-one answers. They brag about the Whatsapp number, but that’s also useless, as you get a response almost an hour later, asking what is wrong. I reply and have still not gotten a reply hours later. It seems like it is simply easier for Flysafair to keep your money. So I’m done with trying to contact you lot. You have my number. If you care, then get someone to contact me. Sick and tired of wasting time on *********** SA companies who don’t care that customers sit with useless call centers for hours on hold due to “high call volumes”. If you can’t handle volumes, hire more staff, but please stop wasting our time!