response from safair

I flew safair from cape town back to joburg and the flight was delayed by 2hours, not as an hour and a half as sms'd. Due to the *********** ground staff that was more into fun and games at the gate than customer service it added to the irritation. I posted on safairs facebook page : <br> <br> First flight with the airline, wanting to support the new kid on the block, after a 2 hour delay and seeing that the rest of the day is an hour behind schedule too, i would say you off to a bad start. One big disappointment.<br> <br> thier response Hi Deanne. All airlines have delays from time to time. According to Airports Company SA, for the year to date we have the best On Time Performance. You can visit the ACSA website here - [URL Removed]<br> Airports Company South Africa - On time performance (you could have fooled me)<br> To add to this i missed my transfer and had to fork out more money getting home.<br> <br> I am sorry that is not a good enough answer for me. When inquiring at the airport, the one person said the plane broke down the other said they left joburg late. <br> <br> I think Safair should invest in proper customer service training. Starting with their crew and ground staff.