Request Refund

Subject: Refund Request for Unused Ticket and Poor Service Experience Booking *** Flight Details: OR Tambo (Johannesburg) to Bloemfontein, 10 October 2024, Departure Time: 12:40 Dear Sir/Madam, I am writing to express my extreme disappointment and frustration with the service rendered by your airline on 10 October 2024. Despite arriving at OR Tambo airport with ample time to check in, my daughter was informed that she had missed her flight. Background: - Purchased ticket online through FNB App for the flight from OR Tambo to Bloemfontein on 10 October 2024. - Arrival time at the airport: 11:40 (59 minutes before departure). - Encountered long queues with only 3 counters open. -My daughter was denied a boarding pass due to alleged lateness. The issues that we encountered are as follows: 1. Inefficient check-in process. 2. Insufficient staffing (only 3 counters open). 3. Unfair denial of boarding despite arriving 59 minutes before departure. Consequences: - Forced to purchase another ticket to ensure daughter's travel to Bloemfontein. - Financial burden due to unexpected additional expenses. -Incurring parking fees, as I was to drop and go, I had to pay R180 for parking Requests the following: 1. Full refund for unused ticket 2. Expedite investigation into this matter, including review of CCTV footage. Supporting Documents to be attached are : -The flight summary is attached. - Proof of purchase attached.

Disagreement with Counter Assistant's Response:

The counter assistant's suggestion to reschedule instead of refund is unacceptable, as I had already incurred additional expenses to purchase another ticket. Resolution: I kindly request a prompt resolution, including a full refund for the unused ticket. If the issue remains unresolved, I will seek further action. Thank you for your attention to this matter. Eversince we have been receive acknowledgement for the refund and we were told tha there are steps they are following before refund can be done, when i ask which step is my query am not given a definate answer, i have been calling them once a week to be made to hold for hours without success, the last phone call made was told my refund has been done i should check my bank, when i call the bank there is no refund they asked me to request the confirmation of refund in writing, i did that still without success. i cant be taken from one pillar to the other without success. it was their mistake to close the boarding pass before time. its been long i want my refund, will never use their airline ever again. everyday i see bad reviews regarding flysafair.