Refusal to honour insurance claim

Good afternoon, I am Andre Pennington and I am complaining about the above-mentioned airline refusing to honour a refund, despite me purchasing their insurance from CHUBB which they claim adequately covers such. I purchased return air tickets from JHB to East London on 10 January, 2019 for return flights on 16 and 17th February, 2019. I purchased the ticket more than 6 weeks prior to the flight and particularly purchased insurance to cover a refund, should I encounter a problem.

On Monday, 11th February, I requested a refund via email and this is a good 5 days before the first flight so that I may not be told that I am cancelling too late, On Wednesday, 13th February, 2019, I phoned the relevant offices of Flysafair and their insurance, i.e. Chubb for an hour and more. To date, nobody has been able to help me, I am being sent from pillar to post. I can give you the names of all the employees I spoke to. They are more than 10 so I am going to keep it to 2 persons, i.e. Famukelisiwe and Sfiso Mabuso respectively, whom I spoke to today at 08h00 and 12h00. To cut a long story short, no joy whatsoever!

All you folks purchasing air tickets for the upcoming rugby tournament, be careful of Flysafair and their insurers, Chubb. You purchase their tickets with an insurance that covers a refund, should you not be able to make it for a game and this the result. I reiterated that I don't expect a refund on the amount paid for the insurance but surely the price of the tickets must be refundable. They are clearly NOT prepared to refund you, despite purchasing the insurance, so be careful of them! They particularly want to know the reason for the cancellation, which has nothing to do with the issue at hand. What is important is that you submit a claim/cancellation before any closing dates, which I did. The reason for the cancellation should have nothing to do with them, you purchased insurance for such.

After several phone calls, I realized that I will have nothing in writing, even though their telephone calls are recorded. I have thus decided to report this matter on social media for a positive response. The last person I spoke to was Sfiso Mabuso at 13h00 today and he promised me feedback regarding the incident. He has not come back to me.

In essence, try other airlines, they might operate in the same manner, but this has not been proven like I have proof with Flysafair and their insurance, C|hubb.

Regards,

A. Pennington