Refund for tickets money

On the 23rd we bought tickets to fly from JHB to Durban to attend my uncles funeral and on the same day we supposed to leave i lost my mom and my dad lost his wife. We couldn't make it anymore after the funeral i logged the call for a refund and i have attached all the documents as requested, and i also attached proof that we never used the return tickets due to unforeseen circumstances. I logged the refund query on the 14th of July 2025 and got this ticket number *** and as promised the refund should be paid within 7-21 working days..42 working days later i haven't received any refund no communication whatsoever from Flysafair😡im really disappointed with the service I'm recieving..i always use Flysafair to travel around but this time i couldn't make it because i lost my mom. They don't care at all for them it's business as usual took our money and moved on with our lives, unfortunately i need my money urgently. Im really disappointed with this service im recieving especially when we going through this difficult time in our lives 😔