Refund

I am writing to formally express my deep dissatisfaction with the way my recent refund request has been handled.

I purchased a ticket using my credit card, and due to unforeseen circumstances, I cancelled the flight and rebooked. However, instead of receiving my refund through the same method of payment, I was issued a voucher, which I did not request and do not accept.

This is unacceptable. I paid with a credit card and therefore expect the refund to be processed back to the same card. Issuing a voucher without my consent is not only unfair but goes against basic consumer rights. I do not want to be forced to use your airline again in order to reclaim money that is rightfully mine.

I am extremely disappointed by this experience and feel misled and mistreated. This situation has left me completely disheartened, and I can confidently say I will not be booking with FlySafair again in the future.

I respectfully demand that this matter be resolved promptly by issuing my full refund to my credit card, as per standard practice.