Refund

I booked at a flight from Johannesburg to Port Elizabeth and on the way to the airport from Pretoria we were involved in an accident. A bakkie drove into the back of the vehicle at such a speed that it spun around and hit the barrier. Fortunately, no serious injurers were sustained. Due to the police taking statements and the normal procedures after an accident I missed my flight back to Port Elizabeth. I contact FlySafair about getting a new booking and have been in contact with Ben Fleming, who was very understanding and helpful. I requested a new booking and if there is a difference in price I would pay the different. To date I have still not received a response nor any confirmation of my email. FlySafair call centre is none excitant, no response. This is not away to treat your clients.