REF: YJPSEZ - FLYSAFAIR NON REFUNDABLE TICKETS FOR MISSED FLIGHTS - NO ETHICS

<p>I bought an airline ticket with Flysafair for over R900.. i missed my flight by about 10 min the most.. i couldnt check in because the electronic check in machine was slow, i proceeded to the check in counter when i was told check in for my flight was closed.. i asked for further assistance and was asked to go the service desk... the supervisor could do nothing other than list me as a standby passenger and pay a further 300.. and also mentioned all flights were fully booked.. my question was, how could they take the money and still have someone else pay and check in for a seat meant for me on a fully booked flight? further to this, the plane was not being taxied nor had the passengers boarded the plane.. i was in the airport for 40 min prior to take off... The service is disgusting... no help at all and yet they get to keep the money of the people that missed the flights, if i was a half hour late i would gladly accept responsibility for my actions..but i wasnt. The airline should at least have the decency to refund the client instead of making the situation even worse.</p>