RE: **** CHARGES & SHOCKING CUSTOMER SERVICE

I made the fatal mistake of booking online with Safair during the booking I changed the dates. When it notified me that the payment that had gone through I noticed it had charged me more than double the fare. When I tried to call their call center in the morning, firstly I had to hold for ages to get my call attended to and then when an Agent did answer the quality of the call was so bad I could not hear her and she kept on placing me on hold (each time over 5 minutes I had to wait for her to come back to me).<br> <br> When I explained that there was only one flight booked and I can't understand why instead of paying R499.00 per flight I had been charged R1 001.50 per flight I was told that because I had changed the date whilst doing the booking they had charged me an additional R502.50 for the changes I made whilst online!!!<br> <br> I would like to know who else has been ****med by them in this way and if their is a Air Travel Ombudsman that can investigate their ******* business practices!!!