Quick to double debit, ********** service

5 minutes after booking a return flight for my dad the bank informed him that 2 separate debits went off. I immediately contacted the call centre which took ages before someone assisted me, I spoke to an agent Anathi gave the ref number 6CR33J informing her that two debits went off. She checked the card and advised that there is nothing she can do as only one payment is reflecting and that I should have the bank reverse the payment. I advised that I would double check the amounts for her and would call back. <br> I confirmed the amounts debited and called back, someone else assisted me took the details and just left me on hold for 15 mins the phone eventually died. I called back again and I understand the agents are busy but the call was dropped. I called back a third time and this time it just rang again for 8 minutes.<br> It's frustrating as there is usually a turn around time to reverse payments and the lack of urgency is unacceptable. They quick to take the money but not helpful when paying it back. <br> AWAITING AN URGENT RESPONSE!!