***: QIJCGS refund request .

On the 4th of October I went to Durban with a group of friends, at OR Tambo two bags were bigger, and we were told we need to pay for those bags, which we made online luggage payment, each bag was R155 single trip, we paid R620 for 2 bags return. To my surprise my card was billed R620 X 2, on Arrival at King Shaka we went to their office of which we were told we must call their customer service department. On the 9th October I reached out via their WhatsApp number and case Request ticket number: ***: QIJCGS has been received.i was told it will take 7-21 working days, submitted bank statement as proof that money was taken twice. On the 16th October I reached out again, I was told about 7-21 working days, yesterday the 5th of November I reached out again, still told about 7-21 working days, what upset me is that according to my knowledge 21days has passed, must I beg flysafair for my refund for their own mistake to debit my account twice.