Professional assistance with a problem

Unfortunately this compliment comes about as a result of an error on Safair's side, but I can't ignore the very professional service I received from one employee.<br> <br> During their R299 sale, a bug in Safair's system caused my account to be charged FOUR times for one ticket. Before I go on to compliment Ncumisa, it should be noted that Safair needs to fix this bug immediately. You are very lucky that I happen to have R1,800 to spare in my account. Many people do not, and it would have had grave consequences for them. Please consider this very seriously.<br> <br> Because Safair is new there are bound to be issues that need to be ironed out. I immediately called their hotline, and was connected to Ncumisa in refunds. She found my charges very quickly, assured me that everything would be sorted, and made it her priority to fix the problem.<br> <br> Every time I called their hotline I was put through to knowledgable and professional people, especially Ncumisa.<br> <br> A week later, and I have my money back. I know a week is long to be without R1,800, but I've had experience with other airlines that lasted 8 weeks. Well done Safair for employing such a friendly and helpful girl. I hope she is recognised.<br> <br>