PREVENTED TO TAKE FLIGHT BY STAFF

The Flysafair staff at Capetown international made me miss my flight and also asked for a bribe if l wanted to be assisted by them. It was Friday the 12th of July and l was to get the 12:10 flight to East London. I arrived at the airport at around 11:27 so I quickly ran to the self service check in machines so that l might check in before the check in closing time of 11:30 as stated in their message. When l got to the machine there was a young lady wearing their uniform who said since I had luggage l could not check in at that machine but l should proceed to the check in counter. About 5 minutes later l arrived at the counter and the Flysafair staff there told me that l was late and check out was closed. The young man that l was speaking to asked me if l had R150 so that he could assist me but when l told him that l did not have any cash he quickly switched off and told me that check out was closed so l should go and speak to ladies at another counter for standby. l tried in vain to plead my case and explain that it was in fact one of their staff who had told me to come to the counter so l could have checked in just in time. ladies at the other counter explained that if l really wanted to go l would have to pay an extra R1100 for the next morning flight or pay R300 and hope foe the best . l then decided to leave and catch a bus instead. I feel that if the staff had wanted to help me they could have but since l was not prepared to pay a bribe then that's it, l ended up being late for meetings and paying extra for alternative transport which was not in my budget. I am really upset about all this because one other person that l knew arrived after me but was allowed to get onto the same flight, their customer service is really ******* and from the gutter.