Por service

We booked three return air tickets to Cape town from O R Tambo <br> we the booked and paid for a suitcase to be placed in the hole of the plane and did our on line check-in<br> On arrival at O R Tambo we where informed that the payment did not go through we then proved to the help personal that it did go through! they then contacted the call centre who intern confirmed the payment ,and assured us that the problem was sorted out and would not have the same problem on our way back<br> on the night before our departure we once again tried to do on line check-in only to be told that we still owed money for our tickets. I contacted the call centre the following morning who once again confirmed our booking and extra bag On arrival at cape town airport 90 mints before the boarding time we where told that our bag was not paid for and was sent to the help desk again, The lay at the help desk said that We must contact the call centre and arrange this I told her that there was a note on the system which she only looked at after I told her<br> This whole episode took over 135minutes which left us about 8 minutes to go through security and run to the departure gate I requested the CEO mail address no reply